Is it possible to return my order?

Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts, components and the packaging has
arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you will need to do the following to initiate the returns process.
-Send an email to: support@avajewelryco.com
-Make sure the email contains the following:
a)Order number
b)Reason for the return request
c)Photo of the product in case of breakage
d)First name + last name of the customer
e)Address of the customer
We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

Cancellation/Withdrawal From The Contract

The consumer has the right to withdraw from the contract under the following conditions if they are a natural person acting for purposes not related to their business or professional activity.

CANCELLATION CONDITIONS

Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of withdrawal, you must inform us by means of a clear declaration to support@avajewelryco.com of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.
In order to guarantee you the fastest possible return, we ask you to send us a shipping
confirmation.

Shipments in transit

Our products are shipped from Asia, which may result in longer delivery times beyond our control.
If the product is already in transit, the order cannot be canceled.
Please wait for delivery and then return the product according to the instructions above. You may, of course, inform us in advance of your intention to cancel.
To ensure faster processing of your return, please provide proof of return shipment.

Consequences of withdrawal

If you withdraw from the contract, we will refund all payments received from you, excluding delivery costs, no later than 14 days from the day we receive notification of withdrawal and the returned product.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise. No fees will be charged for the refund.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.

Exceptions / Non-returnable items

Certain types of products are non-returnable, such as perishable goods (e.g. food, flowers, plants), custom-made products (e.g. personalized items), and hygiene products (e.g. cosmetics).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific product.
We also do not accept returns of discounted items or gift cards.